fairplay ph Privacy Policy — How Your Personal Data Is Collected, Used, and Protected

When you register for an account on fairplay ph, we collect personal information that you voluntarily submit, including your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. This information is required to comply with Philippine regulations on online gaming and to ensure that all users are of legal age. During the deposit and withdrawal process, we may also collect your preferred payment method details, such as your GCash number, bank account information, or other locally supported payment channels. You may also provide additional information when contacting our support team, submitting feedback, or updating your account profile. All information you provide is stored securely and used only for the purposes described in this policy. We do not collect more information than is necessary to operate the platform and fulfil our legal obligations. If you choose not to provide certain required information, you may not be able to access all features of the platform.

When you access the fairplay ph platform through your mobile browser or any supported device, we automatically collect certain technical data to help us operate and improve the service. This includes your IP address, device type, operating system, browser version, and general location data based on your network connection. We also collect information about how you interact with the platform, such as the pages you visit, the games you play, the time and duration of your sessions, and the features you use most frequently. This data is used to detect unusual activity, prevent fraud, and ensure the platform performs reliably for all Filipino users. We use session cookies and similar technologies to maintain your login state and personalise your experience during each visit. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. We do not use this automatically collected data to build advertising profiles or sell it to third-party marketers.

The personal data we collect is used primarily to operate your account, process deposits and withdrawals, verify your identity, and provide customer support when you need it. We also use your information to send you important account notifications, security alerts, and updates about changes to our platform policies — we do not send unsolicited promotional messages without your consent. fairplay ph may share your information with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and fraud prevention partners, all of whom are bound by strict data protection agreements. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required by law or when necessary to protect the rights and safety of our users and the platform. We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Any third-party partners we work with are carefully vetted and are only given access to the minimum data necessary to perform their specific function. Your data is never used to discriminate against you or to make automated decisions that significantly affect your rights without human oversight.

fairplay ph takes the security of your personal information seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss, misuse, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your login credentials, payment details, and personal information are protected in transit. Our servers are hosted in secure data centres with restricted physical and digital access, and we conduct regular security audits to identify and address potential vulnerabilities. Access to your personal data within our organisation is limited to staff members who need it to perform their job functions, and all staff are trained on data privacy best practices. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with the requirements of the Data Privacy Act of 2012. We also encourage you to use a strong, unique password for your account and to enable any available two-factor authentication options to further protect your access. While we take every reasonable precaution, no online platform can guarantee absolute security, and you use the service at your own risk in this regard.

As a user based in the Philippines, you are protected by the Data Privacy Act of 2012 (Republic Act No. 10173), which grants you specific rights over your personal information. You have the right to be informed about what data we collect and how it is used, the right to access a copy of your personal data held by us, and the right to correct any inaccurate or outdated information in your account. You may also request the deletion or blocking of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected or when you withdraw your consent. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, you can contact our support team directly through the platform and we will respond to your request within a reasonable timeframe. We are committed to honouring your rights and making the process of managing your personal data as straightforward as possible for all Filipino users.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal, regulatory, and business obligations under Philippine law. When your data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you. Transaction records and identity verification documents may be retained for longer periods where required by anti-money laundering regulations or other applicable laws. This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or legal requirements, and the revised version will always be published on this page with an updated date. We encourage you to review this page periodically to stay informed about how your data is being handled. Continued use of the platform after any changes are posted constitutes your acceptance of the updated policy. For any questions about this Privacy Policy or how your data is managed, visit our FAQ page or reach out to the support team through the platform.